Do you offer Click and Collect?
Yes we do! If you live local to Hillside, Victoria 3037, you can select Local Pickup as your shipping method. You will receive more information regarding collecting your order via email once it is ready for pickup
Do you offer Local Delivery?
We usually offer Local delivery, however, with the stay at home orders currently in place, we have disabled this option. We will enable it again soon.
Yes, we also offer Local Delivery if you are within 15km of Hillside 3037. Deliveries are usually made within 2 days, and tend to be after hours. Sometimes it can take a little longer, due to life getting in the way :p
Where are you located?
We are an ONLINE ONLY store, located in Hillside, Victoria, 3037 (near Calder Park Raceway). At this stage, we don't have the ability or facilities to allow customers to come in and browse.
We are hoping to open up a Bricks and Mortar store one day, but not at the moment.
Who will be delivering my parcel?
This will depend on where you are located.
Metro addresses will be sent via Sendle, which utilises Fastway and Couriers Please
Regional, Express and international parcels are sent via Auspost.
My order hasn’t arrived, who do I contact?
In the first instance, please speak to either Auspost or Sendle directly. They will be able to locate and provide information on your parcel.
If you are not making any headway with them, then contact us.
Currently, we are unable to ship to PO Boxes or Parcel Lockers.
All parcels will be labelled with “authority to leave” unless you ask us not to place that on.
All orders are typically processed and shipped within 2 days, irrespective of which method of shipping you select.
I haven’t received my order, but have a tracking number. Do I contact you to follow up?
No, you are best to follow up directly with the courier company specified in your tracking. We have access to the same information that you do.
With sendle, you can contact them and lodge enquiries from your tracking page. Simple!
For Auspost, you can contact them on their website, www.auspost.com.au
Shipping delays due to COVID
Everyone is experiencing delays, and recent news articles mention that Auspost alone has had an increased parcel volume of 180%+.
Please be patient, and contact the courier company directly for shipping issues.
Once parcels are picked up, we have no control over what happens to them. I would like to be able to hurry your parcel along, but we can’t.
In regards to Auspost/StarTrack parcels, they are no longer scanning on pickup. They are being taken direct to The Dandenong centre, who then sends it out of state to Brisbane, Sydney, Hobart, Adelaide, even Perth for sorting. This is due to the stage 4 lockdowns and Auspost mandatory reduction of staff numbers. They simply cannot process the volume.
Onec the out of state sorting does whatever they need to do, they are then sent back to Dandenong, then sent to your local depot before they go out for delivery.
This has been in Victorian news regularly over the course of the pandemic (google auspost delays and COVID). This is why we have made the change to using Sendle, this is why parcels are taking so long to be delivered. We have absolutely no control over this (although we wish we did!)